MajesticbedMattresses Warranty/Comfort Exchange

All Majestic mattresses and all Majestic flat, non-adjustable foundations are covered by the terms of this Warranty. For purposes of this Warranty, the term “product” means any MajesticBed flat, non-adjustable foundation and any MajesticBed mattress. Latexco, Inc., on behalf of Majestic Bed, warrants that it will, at its option, replace or repair Purchaser’s Majestic product sold in the U.S. by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to the limitations described in this Warranty. Majesticbed and Latexco, Inc. undertake no responsibility for the quality of the goods except as otherwise provided in this contract. There are no warranties that extend beyond the description on the face hereof. This Warranty is valid only in connection with the original purchase of new products from authorized retailers and extends from the original purchase date of the original product purchased. An “original purchaser,” for the purposes of this Limited Warranty, is an individual or entity who purchases the product directly from Majesticbed or an authorized retailer of Majesticbed with the intent to use the product for personal consumer use and not for commercial or industrial use and not with the intent to resell the product. An “authorized retailer,” for purposes of this Warranty, is an individual or entity authorized by Majesticbed to sell product directly to original purchasers. An individual or entity that purchases the product from whatever source with the intent to resell the product is an unauthorized reseller (“unauthorized reseller”).

This Warranty does not apply to floor models or “demos” (except as specifically provided herein) or to products sold by unauthorized resellers, including without limitation, unauthorized resellers on third party websites, including, without limitation, Craigslist, eBay, Amazon, etc. Unauthorized resellers are not “original purchasers” for the purpose of this Warranty. If purchaser is not the original purchaser of this product, purchaser takes the product “AS IS,” “with all faults” and without warranty. IF THE PURCHASE OF THIS PRODUCT WAS NOT DIRECTLY FROM MAJESTICBED, PROOF OF PURCHASE WILL BE REQUIRED TO DEMONSTRATE THAT PURCHASER IS THE ORIGINAL PURCHASER AND THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED RETAILER, AND ELIGIBLE TO MAKE A VALID CLAIM UNDER THIS LIMITED WARRANTY.

 

Mattresses

MajesticBed mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s MajesticBed mattress and user(s). This Warranty and other performance warranties are based on tests conducted on “sets” that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THE MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

MajesticBed may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this Warranty. MajesticBed makes no representations whatsoever as to the structural integrity or rated load for any frame, foundation, or adjustable base not manufactured by or for MajesticBed. MajesticBed reserves the right to invalidate this Warranty if the foundation is determined, in MajesticBed’s reasonable discretion, to be inadequate or if the mattress is found to be in an unsanitary condition.

 

This Warranty covers the following items during normal wear:

Deterioration causing the mattress to have a visible indentation greater than one-half (0.50) of an inch during Years 1 to 10 and one (1) inch during Years 11 to 15 that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.

Any physical flaw in the mattress that causes the materials in the MajesticBed Comfort Layers to split or crack, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).

Any manufacturing defect in the zipper assembly of the mattress cover. MajesticBed may, at its own option, repair or replace the cover provided on the mattress. In the event that MajesticBed replaces the mattress cover, MajesticBed will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided

Except as otherwise provided herein, MajesticBed will not charge purchaser to repair or replace purchaser’s mattress or flat foundation if it is deemed defective during the length of this 15-year Warranty, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. In no event, however, will the transportation costs exceed MajesticBed’s then standard freight charges. No new warranty is provided with a replacement product. The warranty for the replacement product runs from the date of original purchase of the replaced product. Be it noted that any pump, hose or remote provided with, or contained with, any MajesticBed product is warranted for five (5) years, such period commencing from the time of purchase of the product except if the product is a demonstration or floor model, which in such case the warranty period commences with the manufacturing date of the product as provided on the product’s law tag. In the event that such pump, hose or remote is deemed defective, MajesticBed may, at MajesticBed’s choice, repair or replace such component. In the event that repair is necessary, such repair will be at no charge to the Purchaser except for transportation costs associated with such repair or replacement. In connection with the replacement of a product in compliance with the terms of this Warranty, if a purchaser elects to upgrade to a more expensive product, it may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.

 

Mattress Covers

If removable, the cover (except for demo or floor model covers) initially provided for the MajesticBed product is warranted for ten (10) years from the date of purchase against faults in material or workmanship. MajesticBed reserves the right to repair said cover. In the event that MajesticBed replaces the cover for the mattress, MajesticBed will replace it with the current style of cover available for the mattress, which may be a different color or material than the original cover.

 

This Limited Warranty covers the following items during normal wear:

  1. Structural damage or broken components.
  2. Squeaks or rattles.
  3. Sagging that is not associated with use of an improper bed frame.

 

This limited warranty does not cover:

  1. Structural damage from using an improper bed frame.
  2. Physical abuse or damage to the structure and/or cover material of the foundation, including but not limited to, burns, cuts, tears, or liquid damage.
  3. Replacement of another piece in the Majesticbed sleep system (e.g., mattress, adjustable base, pillows, etc.) unless other piece is also defective.
  4. Product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 15 YEARS FROM YOUR DATE OF PURCHASE.

 

MajesticBed’s Comfort Replacement Option

 

Our MajesticBed™ Mattresses last a long time. For some of us there will be a change in our health or an injury that may require a change to a MajesticBed™ mattress design.

After the 3rd  full year from time of purchase you can perform a one time “Majestic Comfort Exchange”. Through the “Comfort Exchange” you can choose a new mattress for 50% of the regular price. The remaining warranty from your previous MajesticBed™ will transfer to your new Sleep System. 

There are no other fees, simply pay $99 for shipment and delivery of your new mattress. Remember, YOU KEEP YOUR ORIGINAL MATTRESS, be it for another room in your home, a family member or friend, or to donate to the charity of your choice. All Comfort Exchange purchases are Final.

 

Majestic Adjustable Pillow

Three Year Limited Warranty

MajesticBed warrants to the original consumer purchaser the pillow’s foam is free from defects in workmanship and material for three years following the date of purchase. This Limited Warranty is not transferable, and coverage terminates if the original consumer purchaser sells or otherwise transfers their MajesticPillow. For clinic use of the MajesticPillow, please refer to paragraph 7. NOTE: The Majestic Pillow is not designed for commercial use such as hotels or rentals.

 

If you wish to make a claim:

You must contact the MajesticBed Dealer from whom the Pillow was purchased, or if not available, MajesticBed through its manufacturer, Foam-N-More within thirty days of discovery of the problem with the original sale receipt which identifies the date of purchase.

You are responsible for any and all shipping and delivery charges.

 

Send all materials to:

MajesticBed
c/o Foam-N-More
1177 W. Maple
Clawson, MI 48017

Call 1-248-837-2430

 

What we will do

We will repair or replace the covered Pillow at our option and without charge.

This limited warranty does not cover or apply to:

  1. The Pillow’s cover;
  2. Body impressions that remain in the pillow of less than ¾ of an inch;
  3. The Pillow that has not been handled properly per laundering and care instructions;
  4. The Pillow which has been stained, cut, torn or damaged due to misuse, abuse or accident:
  5. Consequential damages including but not limited to damage to persons or property other than the Pillow, itself
  6. Incidental damages such as loss of time, loss of use and usage charges;
  7. The decrease in the fast recovery of the foam and normal increase in softness of the visco-elastic material;
  8. Moisture or water damage to the foam from any source including perspiration, and;
  9. Pillows used in clinic type settings, such as but not limited to sleep disorder clinic, and other medical uses. Pillows used in clinic settings are warranted to the original purchaser against manufacturing defects for up to one year from the date of purchase.

THIS LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE AND NO ONE IS AUTHORIZED TO ASSUME OR UNDERTAKE FOR MAJESTICBED AND/OR THEIR MANUFACTURER FOAM N MORE OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusion of implied warranties or limitation on how long an implied warranty may last, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Majestic Toppers™

Warranty Description

Majestic  Topper™ is covered by the terms of this Warranty. For purposes of this Warranty, the term “product” means the Majestic  Topper™.  Our manufacturers, on behalf of MajesticBed™, warrants that it will, at its option, replace or repair Purchaser’s Majestic product sold in the U.S. by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to the limitations described in this Warranty. Majesticbed™ and its manufacturers undertake no responsibility for the quality of the goods except as otherwise provided in this contract. There are no warranties that extend beyond the description on the face hereof. This Warranty is valid only in connection with the original purchase of new products from MajesticBed™ or authorized retailers and extends from the original purchase date of the original product purchased. An “original purchaser,” for the purposes of this Limited Warranty, is an individual or entity who purchases the product directly from MajesticBed™ or an authorized retailer of Majesticbed™ with the intent to use the product for personal consumer use and not for commercial or industrial use and not with the intent to resell the product. An “authorized retailer,” for purposes of this Warranty, is an individual or entity authorized by MajesticBed™ to sell product directly to original purchasers. An individual or entity that purchases the product from whatever source with the intent to resell the product is an unauthorized reseller (“unauthorized reseller”).

This Warranty does not apply to floor models or “demos” (except as specifically provided herein) or to products sold by unauthorized resellers, including without limitation, unauthorized resellers on third party websites, including, without limitation, Craigslist, eBay, Amazon, etc. Unauthorized resellers are not “original purchasers” for the purpose of this Warranty. If purchaser is not the original purchaser of this product, purchaser takes the product “AS IS,” “with all faults” and without warranty.

IF THE PURCHASE OF THIS PRODUCT WAS NOT DIRECTLY FROM MAJESTICBED™, PROOF OF PURCHASE WILL BE REQUIRED TO DEMONSTRATE THAT PURCHASER IS THE ORIGINAL PURCHASER AND THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED RETAILER, AND ELIGIBLE TO MAKE A VALID CLAIM UNDER THIS LIMITED WARRANTY.

Majestic Pillow are not returnable.

 

Mattress Toppers

Majestic  Topper™ is designed to work on a medium to firm mattress that is creating painful counter pressure against the user’s body.  This Warranty and other performance warranties are based on tests conducted on “firm mattresses surfaces”.   THEREFORE, IF PURCHASER USES A MATTRESS THAT IS TOO SOFT TO PROPERLY SUPPORT THE USER’S BODY, THE BENEFITS OF THE TOPPER WILL BE REDUCED.  MATTRESSES WITH SURFACES THAT HAVE BROKEN DOWN CREATING DEEP BODY IMPRESSIONS GREATER THAN ONE INCH DEEP COULD CREATE AN UNEVEN SURFACE THAT COULD CAUSE UNEVEN WEAR ON THE TOPPER BREAKING IT DOWN, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

MajesticBed™ may require purchaser to provide proof of the quality of the mattress surface used in conjunction with the mattress topper if purchaser makes a claim under this Warranty. MajesticBed™ makes no representations whatsoever as to the structural integrity or rated load for mattress or mattress set not manufactured by or for MajesticBed™. MajesticBed™ reserves the right to invalidate this Warranty if the 3rd party retail mattress is determined, in MajesticBed’s™ reasonable discretion, to be inadequate or if the mattress is found to be in an unsanitary condition.

Mattress Toppers are not returnable.

 

This Warranty covers the following items during normal wear:

Deterioration causing the mattress to have a visible indentation greater than one (1.0) inch during Years 1 to 10 that is not associated with an indentation or sag in the mattress underneath the topper which results from use of an improper or unsupportive mattress, foundation or adjustable bed base. Normal wear requires that a purchaser’s mattress in good working order and is continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.

Any physical flaw in the mattress topper that causes the materials in the Majestic Topper™ Comfort Layers to split or crack, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).

Any manufacturing defect in the zipper assembly of the Majestic  Topper™ fabric cover within the first two (2) years. MajesticBed™ may, at its own option, repair or replace the cover provided on the mattress. In the event that MajesticBed™ replaces the mattress cover, MajesticBed™ will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

Except as otherwise provided herein, MajesticBed™ will not charge purchaser to repair or replace purchaser’s mattress topper if it is deemed defective during the length of this 10-year Warranty, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. In no event, however, will the transportation costs exceed MajesticBed’s™ then standard freight charges. No new warranty is provided with a replacement product. The warranty for the replacement product runs from the date of original purchase of the replaced product. In the event that repair is necessary, such repair will be at no charge to the Purchaser except for transportation costs associated with such repair or replacement. In connection with the replacement of a product in compliance with the terms of this Warranty, if a purchaser elects to upgrade to a more expensive product, it may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.

 

Topper Covers

The removable cover (except for demo or floor model covers) initially provided for the Majestic  Topper™ product is warranted for two (2) years from the date of purchase against faults in material or workmanship. MajesticBed reserves the right to repair said cover. In the event that MajesticBed™ replaces the cover for the mattress, MajesticBed™ will replace it with the current style of cover available for the mattress, which may be a different color or material than the original cover.

 

This Limited Warranty covers the following items during normal wear:

  1. Structural damage or broken components.
  2. Separation of the layers.
  3. Sagging that is not associated with use of an improper or broken-down mattress surface or inappropriate sleep surfaces.

 

This limited warranty does not cover:

  1. Structural damage from using an improper or broken-down mattress surface or inappropriate sleep surfaces.
  2. Physical abuse or damage to the topper structure and/or cover material of the topper, including but not limited to, burns, cuts, tears, or liquid damage.
  3. Replacement of another piece of the Majesticbed sleep system (e.g., mattress, adjustable base, pillows, etc.) unless other piece is also defective.
  4. Product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.